At Quikzo Logistics, we are committed to providing reliable and efficient logistics services to our clients. If you encounter any issues with our logistics services, we have established a refund policy to address your concerns.

Eligibility for Refunds

To be eligible for a refund from our logistics services, the following conditions must be met

1. Service Failure: The refund will be issued if our logistics service fails to meet the agreed-upon delivery timeframe or if there are significant service disruptions that affect the delivery.
2. Proper Handling: The shipment must be handled according to our packaging and handling guidelines to minimize the risk of damage or loss during transit.
3. Documentation: You must provide all necessary documentation, including proof of shipment, delivery confirmation, and any relevant tracking information.

Refund Process

1. Initiating a Refund Request: To initiate a refund request, please contact our customer support team at customercare@quikzo.com . Provide details about the shipment, including the tracking number and reason for the refund request.
2. Investigation: We will conduct an investigation to verify the circumstances of the refund request, including reviewing tracking information and assessing any service disruptions.
3. Approval and Processing: If the refund request is approved, we will process the refund amount according to our standard refund procedures.
4. Refund Timeline: The time it takes for the refund to be credited to your account may vary depending on your payment provider. Please allow [2-3] business days for the refund to reflect in your account.

Non-Refundable Situations

There are certain situations where refunds will not be granted, including:

• Incorrect or incomplete information provided by the client, resulting in delivery delays or failures.
• Delays caused by factors beyond our control, such as weather conditions, natural disasters, or disruptions in transportation networks.
• Refusal of delivery by the recipient or inability to deliver due to recipient unavailability.

Contact Us

If you have any questions or concerns about our logistics services refund policy, please contact us at [customercare@quikzo.com]. Our customer support team will be happy to assist you with any inquiries or refund requests.